Faq

Yes, all taxes like airport fees and fuel surcharges are included in the price. Possible tourist tax might be charged during booking or by the hotel during your stay.

You can find these all the way at the bottom of the page.

No, that’s not possible. You’ll have to pay the fare for at least 2 people travelling.

When you book a city trip via Flywise, the following is included (unless explicitly mentioned otherwise) : returnticket from one of the selected departure airports, 10 kg handluggage and a stay in a hotel with minimum 3 stars and private bathroom.

Transfers and local taxes (like tourist taxes and a resort fee) are not included in your trip and should be paid upon arrival or when making your reservation. We recommend you to buy a travel insurance.

When making your reservation you can see all available dates in the calender on the booking page. In most cases we’ll be able to handle your booking on one of the preferred dates you put in when making the reservation. In some cases it might happen we do not have packages available from the departure airport selected by you or on the dates you wish to travel. In that case you can either choose an alternative date proposed by us or you can request a full refund when your trip is booked directly at us. When your trip is bought at one of our partners we will contact you to discuss another departure option with you. Your trip is confirmed once you received your booking confirmation.

Passengers from the age of 18 years old may travel without their parents on a Surprise Citytrip. Passengers younger than 18 year of age must always be joined by a passenger older than 18 years.

This varies per package. When breakfast is included this will be mentioned in the description of the trip. If breakfast is not included we often offer the possibility to add it against a supplement. In this case you can easily add it when booking your trip. After your trip has been booked it's not longer possible to add breakfast.

In your booking confirmation you can find all necessary information about your trip, these include: Information about the check-in procedure of your flight. The departure and arrival airport of your trip. The departure and arrival times of your flights. The luggage allowance. The details of your accommodation. You can also find some easy tips and trics how to make your trip as smooth and comfortable as possible.

No, your booking confirmation is the only document you will need to check in at your hotel.

You will receive your booking confirmation within 7 days after making the reservation on our website. We do our best to send you all documentation as soon as possible. Please be aware that you will receive all documentation per e-mail. We don't send any regular mail.

Before you travel you should have received the following information from us: Booking confirmation (information about flights and hotel). You will not receive any other documents from us.

All available city trips can be found on our website. You can book your trip direct at our site by clicking at the offer you are interested in and scrolling down the page.